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Topics - mbcarr1975
« on: May 02, 2013, 06:42:44 PM »
This has happened several times before. Our entire list/database of suppliers is blank/gone...and all of our Purchase Orders have also disappeared.
I cannot remember how this was addressed in the past. Would you please post the instructions here?
« on: December 05, 2012, 09:53:57 AM »
We have had a problem with our smtofedex text document just disappearing from our SM folder. So much of a problem that I just created a copy of the document on the computer desktop so we could easy copy and paste it back into the folder where it belongs instead of having to re-create it from scratch.
Up to today, I could not figure out why this was happening.
Today I found the common thread...
If you accidentally export an order to Fedex that contains an incompatible shipping method (such as USPS Priority Mail), SM gives you a warning error box and tells you to remove the "offending" order and export again. However it also DELETES the text file at the same time!
« on: December 03, 2012, 06:50:36 AM »
I am unable to save my SM file starting on startup this morning. I cannot download or process orders cannot be saved.
I have tried restarting the program... What can I do to fix this?
« on: October 19, 2012, 08:03:07 PM »
This just started today...
We are no longer able to authorize/charge credit cards through the Yahoo Merchant accounts. We get an error pop-up that says "Unknown error authorizing orders."
It seems that the latest batch of "upgrades" at Yahoo has really destabilized the SM interface.
Obviously we need to be able to porcess charges so our cash flow is not compromised.
« on: October 14, 2012, 07:52:00 AM »
I am having problems using SM on my new Windsows 7 computer.
It appears that many of our program settings did not carry over to the new copmputer...
When we get a new order from Yahopo, the order is supposed to print out on the default printer. I have changed the settings to print to default printer.
It doesn't do that however, when we get a new order the system creates an html document in the browser. YOu then have to go to the browser to print the document and then SM freezes up nad has to be restarted. Can you help me with this? I need to be up and running for business tomorrow AM.
« on: October 13, 2012, 01:26:06 PM »
We are installing new compujters this weekend at the warehouse and having trouble getting SM installed.
The application will install on my new computer, but it will not acceot my License name or key. The splash window with the license info just "blinks" when I clicnk on OK, but it does not accept the info...
How can I resolve this?
« on: September 30, 2012, 01:10:09 PM »
I need some in possibly reinstalling SM. I cannot get the program to open. I keep getting an "unknown error, Supermanger was forced to close" message after my computer shut down unexpectedly. I have restarted my computer but it does not fix the problem. I suspect the SM program may have been corrupted...?...
« on: August 21, 2012, 06:27:33 PM »
According to Yahoo it appears that the payments captured through SM are not using the authorization codes generated when an order is placed. This is problematic on 2 levels?
1. The customer thinks we have double charged them when the ?authorization hold? does not come off of their credit card Many customers simply don;t beleive that they have not been charged twice. We have been told ny a number of customers that they will not shop with us again because of this issue with "held" funds.
2. We pay higher credit card rates for charges that are not processed as ?Authorized?
Yahoo wanted us to confirm that you are using the Payment API integration for our 4 stores. Looking at our Real Time Link API partners, it looks like this may not be the case.
Is SM using the Payment API integration?
Is this a ?fixable? problem?
« on: June 20, 2012, 02:51:22 PM »
We are swithing from AccuRate Shipping Manager to Advanced Shipping Manager in our 4 Yahoo Stores. Is there anything I need to change in the SM interface with this change?...or does that all flow through Yahoo and then into SM?
« on: March 11, 2012, 11:27:00 AM »
I think I must be losing my mind... I thought I used to be able to print out a detailed batch report that showed all of the transacations included in the batch...
For the life of me I can no longer find how to generate that report!
Could you provide direction?
« on: February 16, 2012, 08:00:38 AM »
I am finding that the shipping information is not updating into yahoo as it should. I thought it was a sporadic problem, but it seems to be with customers who have registered as a user through Yahoo.
We have had a couple of phone calls regarding shipment status on orders that had been shipped. Not only were the tracking numbers not sent over, but the order still shows as not being charged in Yahoo!
What is causing this?
« on: November 26, 2011, 01:15:23 PM »
Starting this morning...after updating SM to the newest version, we are having dulicated entries in our SMTOFEDX text document used for Fedex Ship Manager. This is causing a big problem in processing Fedex shipments.
I have cleared out the fiel and started ove, but everytime I export to the text file, all the orders are duplicated. I can work around this by deleting the duplicated lines, but that is very time consuming.
Would you please look into why this is happening all of a sudden?
« on: November 22, 2011, 12:03:28 PM »
We just installed Endicia/Dazzle and attempted to integrate it into SM.
Every order that gets exported to dazzle gets rejected. Even when the address is "corrected" using the Zip-4 and we get an "exact match", Dazzle rejects it and prints out a dummy label.
I went over the installation istructions 5 times with a fine tooth comb making sure that all of the steps were followed in the User Manual and in the Dazzle Manual. I cannot tell what the problem is. I am at my frustration limit...
Can you help please?
« on: October 17, 2011, 11:59:39 AM »
My SM program freezes each time I try to upload orders...or do anything for that matter. That is not the fix. We are dead in the water...cannot import orders to process and cannot ship.
« on: September 24, 2011, 02:31:57 PM »
Is there a way to see comparison shipping rates "at a glance" from within SM?
We are starting to utilize USPS for more of our smaller packages and we would like to be able to determine if the shipping rates are better for Fedex or USPS for a particular order based on the Ship To address and the weight/dimensions pulled from Yahoo.
Our USPS rep said that he spoke to someone from SuperManager who told him this was available, but I cannot seem to find this feature. Is it really available?