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: SMF - Just Installed

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Topics - radiocheck

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General / Changing Status to Return
« on: April 14, 2011, 02:28:00 PM »
So far I am pleased with your product.  I just signed up for a license and love the fact that I can charge credit cards and change the status of orders.

I use stamps.com batch feature to print stamps.  The tracking number is inserted into the tracking field on the order and the tracking information drop-down is changed to SHIPPED.

When I receive a return I change the status to in thesupermanager to "Returned". 

1. I know this updates the order on Yahoo to "Returned", but it appears to be sending an email to customers informing them that their order has been shipped.  I've received emails and phone calls lately from customers wondering if we shipped them another order.
2. Also, the tracking information was deleted after I changed the status to "Returned" within thesupermanger.

Is there a way to turn off this emailing feature within thesupermanager when I change the status?  I don't want to have to explain to customers every time I receive a return that we did not ship them another package.

Thanks, Jeremy

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