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Messages - radiocheck

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General / Re: Changing Status to Return
« on: April 18, 2011, 02:24:10 PM »
Hi David,

Thank you for the directions on how to upload the status information to TSM.

As to your question, "Does Stamps offer an export format that would include the order-id and the tracking number?", it appears that there is a way to export to a csv or xml file the order-id and tracking number in addition. Attached is a file that I exported.


General / Re: Changing Status to Return
« on: April 17, 2011, 09:29:48 PM »
Hi David,

thank you for your reply!
In answer to your question for #2.   I think what may be the explanation to this issue is that I use stamps.com program to print stamps, which updates my yahoo account with the tracking number for each order.  I am not printing stamps through TSM (or using Print Dazzle).
Therefore since there is no record of a tracking number in TSM, it simply is updating whatever information that I have for a specific order, which in each case, is no tracking information.  Does this sound right?

In regards to your answer to my first question, is there a way to modify the email that is being sent when I change the status to "Returned"?    I like that I can select multiple orders to change the status.    However, it would be nice to be able to modify the email to reflect what is being performed on the shipping status update.

General / Changing Status to Return
« on: April 14, 2011, 02:28:00 PM »
So far I am pleased with your product.  I just signed up for a license and love the fact that I can charge credit cards and change the status of orders.

I use stamps.com batch feature to print stamps.  The tracking number is inserted into the tracking field on the order and the tracking information drop-down is changed to SHIPPED.

When I receive a return I change the status to in thesupermanager to "Returned". 

1. I know this updates the order on Yahoo to "Returned", but it appears to be sending an email to customers informing them that their order has been shipped.  I've received emails and phone calls lately from customers wondering if we shipped them another order.
2. Also, the tracking information was deleted after I changed the status to "Returned" within thesupermanger.

Is there a way to turn off this emailing feature within thesupermanager when I change the status?  I don't want to have to explain to customers every time I receive a return that we did not ship them another package.

Thanks, Jeremy

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