Search

[ddc]

David,

With our new Windows 8 machine, Supermanager is giving us an error message when we attempt to charge an order. It says unknown error; Click Yes or No etc.

We are also having a hard time downloading orders. We keep getting log in errors.  Eventually, they download, but only after several tries.''

Any thoughts. We have the latest version of SM.

Duane

Update:  we updated the SSL and TLS settings in IE and we are able to charge and update orders.  However, we still get time out and log in errors every so often.  Anywhere else we should check on IE?

[David Johns]

Duane,

How often are you getting these?  When they occur if you just press "Get New Orders" again does it successfully log in or are there times that it seems to get stuck in this behavior?

Thanks,
David

[ddc]

David,

We updated the firewall settings on our new PC to allow Supermanager through the firewall and performance has improved greatly.  We still get the occassional "Yahoo Server not responding", which seems to happen when Supermanager stills idle for some time. 

I'll let you know if anything changes.

Duane

[David Johns]

Duane,

So you get this message and then click "Get New Orders" again and it works?

Thanks,
David