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[youcancallmeal]

Hey guys,

This error has now become a plague! We can't even get the system to download orders anymore before it crashes, not even after upgrading to v1.6.5.4.

We're running Windows 8.1, on an x64-based operating system, which has the latest update (i.e., KB2962409).

HELP!
--
Mike

[David Johns]

Mike,

Good talking to you just now.  I just wanted to document here what we found in our remote  session.  SuperManager was being blocked from accessing the Internet Explorer interrfaces it needs by Norton's "Browser Protection" feature.  When we temporarily turned that feature off, SuperManager worked normally.  When we turned it back on, SuperManager crashed again as before.  We tried to register SuperManager on Norton's overall excption list, but that didn't change the behavior.  This exception list must not include excepting the browser protections.  Unfortunately the only three options are:
1. Switch to a different security application that doesn't preclude software legitamately using these interfaces
2. Turn off this protection in Norton
3. Contact Norton and see if they have an approach to allow software to use the browser interfaces.  They may not be aware that adding programs to an exception list still does not allow this or they may have another approach to except a program from these rules.

If you choose option 3, please respond back with what they tell you.

Thanks,
David