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[littlebabyshoes]

When I clicked "Update Product" on SM, for some reasons, it says "Unable to download products.  If problem persists, please contact Super Ware support.  I used to be able to update product.  What to do?

I am able to update order though.

Thx.

Winnie

[David Johns]

Winnie,

This is a result of some changes Yahoo has made.  We have a fix in beta test that will be released to all users shortly.

This only happens if you have the objinfo.xml invisible to search engines.  You can workaround this issue in one of two ways until the fix is available.

1. Make your objinfo.xml visible to search engines by going to the "Search Engines" link in your store manager and select "Enable" to show your objinfo.xml file.

2. Manually save your objinfo.xml file and import it using "File" | "Import" | "Yahoo" | "Products xml"

Thanks,
David

[qbsrox]

David,

The new Beta seems to have fixed this ... correct?

Rox

[David Johns]

Rox,

Yes - that's correct.  It will be rolled out to all user's shortly.  Those that are interested can test the beta out for us.  Please contact us at info@thesupermanager.com if you would like to.

Thanks,
David

[qbsrox]

Ok, great!  So far everything that I have tested on the Beta works great; but I know I don't use it like some of the others.

Thanks!
Rox