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[Nathan - AsSeenOnTVChannel.com]

I am having some issues with First and Last Name. I still get a few customers who only put their first name in the full name field. If they do this and then I go to update from SM I get an error since there is no last name (and I think it's an error cause it's a required field).

First any suggestions (other than changing the field to first and last name which I have) on how to prevent customers from only leaving one name. And second how do I get it to stop producing the error?

Thanks,

Nathan...

P.S. Processed over 100 backorders today in just a couple hours (would have been quicker if I wasn't doing a manual paper trail). Thanks SM.

[David Johns]

Nathan,

Thanks for the feedback.  I have noticed that some Yahoo carts do use separate first name and last name fields.  That would be a certain way  that both are given.  I suppose you may also be able to check for a space in the name when you are validating the customer's inputs.  This may not be trivial, however.

As for the SuperManager error - What is the error that you get from The SuperManager?  Is it an error while trying to update the order information back to Yahoo!?  If so unfortunately there is nothing we can do to fix this as it is actually Yahoo! that is requiring the data, not The SuperManager.  Let me know if the error you are getting is somewhere else and we can look into fixing it.

Thanks,
David

[Nathan - AsSeenOnTVChannel.com]

Hi,

Does anyone know how to set this up? I use the new Checkout Manager and can't find the place where the settings for the first and last name as seperate fields is.

Thanks,

Nathan...

[Nathan - AsSeenOnTVChannel.com]

Just found it. You have to go into the Checkout Manager - Page Configuration then under the Checkout tab click the Shipping Name field and then edit at the bottom. The setting is now shown. You have to do the same for Billing Name.

Nathan...