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We apologize for any inconvenience if you are seeing this error message..

"Unable to Sign into Yahoo! If the problem persists contact SuperWare"

Yahoo! has recently changed their login pages and we are making the necessary changes in our software.

Here is a temporary fix if you happen to come across this problem..

1. In the SuperManager, click the "Open Store Manager" button
2. Once the SuperManager has opened your Yahoo! Store Manager, click the "Orders" link
3. Enter your Yahoo! Password when prompted
4. Next, enter your Yahoo! security key when prompted
5. Click "Get new orders" in the SuperManager and the SuperManager will now be able to access your orders

If you receive this error message again just follow the steps above.

We will send out a notification when a fix has been rolled out to the latest version.

Mike

Hello,
Please try updating the software now.

Thanks!
Mike

Hey Faith,
One way that you can do it is export them all to excel and then you can sort by the dropship column.
Then you can just update the ones that don't have anything in the dropship column and you could even delete all the others from the file before importing back into the supermanager

Does that make sense?

Thanks!
Mike

Hello,
Do you receive a particular error message when you click the "Get Batches" button?

Thanks!
Mike

Hello,
Please do the following for me to help us debug this problem..

1. double click on the order to open the Order Details Window
2. locate the "Order Totals" section towards the bottom of the window
3.  There is an "Amount Paid" total and an "Amount Due" total.
4. What numbers do you see next to the Amt Paid and Amt Due?

Slow network problem..
Have you installed the supermanager on each networked computer?
and you are simply opening the supermanager database file across the network?
Depending on the file size it could take some time to open the file but once the file is open you should be able to work with it as normal.

Do you have autosave turned on for every 5 min or so?  If you do then try increasing this to every hour and maybe this will help.

If you can give us more information about your network setup then we might be able to help.

Thanks!
Mike

Hello Marc,
Did you have the supermanager installed and then upgrade to windows 7?
You may need to reinstall the supermanager and this should move the important files to the right location.


On my machine, windows 7 moves important files that are referenced in the registry over to a "Virtual" Program Files folder.  It looks like this on my machine..

C:\Users\Mike\AppData\Local\VirtualStore\Program Files\SuperManager

I believe if you completely turn off User Access Control then Windows 7 will not use this virtual store location.

If you have recently turned off the UAC then you may need to copy the contents of your virtual store location and paste them into you "C:\program files\supermanager" permanent folder location.

Please let me know if this helps or if you fix the problem.

Thanks!
Mike

Hello Duane,
1. When "other" is checked it should still write "Merchandise" next to "Other" on the printed label.  Please check and see if it is doing this

2.  You should be able to simply insert a text box on the layout for the signature and this will get printed each time.  Just click "insert" in the top menu then select "text box" and enter the name.

3. for the data, just click "insert->rubber stamp".   Then click the "Link to data field" checkbox and select the "shipping date" in the list.  Then you can select to have the data printed in the date field next to the signature box.

Please let me know if this works for you.

Thanks!
Mike

Hello,
It doesn't look like you have the correct pacakage type or shipping method defined for that particular order.

Please do the following..

1. right click on the order in the list and select "Shipments->Enter Weights"
2. when the shipment details window opens please make sure that there is a valid ship method and packaging type selected in the dropdown box.

For the shipping method and the packaging type that you have chosen, you have to make sure that they are mapped correctly with the Dazzle shipping methods to make sure they are able to export correctly.

1. click "View->Store Settings" and then click the "Custom Fields" tab
2. double click on your shipping method in the list
3. next, find the "XML Exchange --Dazzle" in the list and select this list item and then select the appropriate Dazzle USPS ship class in the lower dropdown menu.
4. Click "Apply" and then click the "packaging types" tab on the left of the window.
5. follow steps number 2 and 3 above for the packaging type

Once you have confirmed that they are mapped correctly then please try exporting again.

Please let me know if this works for you.
Thanks!
Mike

Hey Faith,
You can select the products in the "Hidden" list, right click on them and uncheck "Hide" to make them not hidden anymore.

Products with price = $0.00 are marked hidden and sometimes other products that have been deleted or at some point had a price of $0.00

Thanks!
Mike

Hello Andy,
Here is a sample html packing slip/invoice template.
This is just a barebones sample to give you an idea of how to get started.
You will need to do the graphics and html design to modify tables, colors, graphics, etc.

This template will show a graphic logo if you save a graphic file called logo.jpg in the same folder as this packing slip.

Thanks!
Mike

Hello Michelle,
Here is an updated version with the following changes..

"company_name" has been added at the top.  This will be replaced with whatever you have entered as the copmany name in Store settings.

I also added full card number, AVS and CVV

I don't mind making changes but you can also customize if you need to by using the different variables that are shown on page 91-98 of the users manual.  You can have a look there and see if there's anything else that you want to add to the report.  Just open the html report file with frontpage or some other html editor and just add the variable in the report wherever you want. 

SuperManager Users Manual

Thanks!
Mike

Hello Michele,
I made this in the past for someone...
Let me know if it works for you..

Thanks!
Mike


Please save the attached html file to your computer.. c:\program files\supermanager\

1. open the supermanager and click "view->store settings"
2. then click the "reports" tab and click "add"
3. then enter a name for the invoice "yahoo invoice" and click <Enter>
4. then click "browse" and find "yahoo-full-order.html" in c:\program files\supermanager\
5. make sure the "type" setting is set to "invoice"
6. then click "OK" and then click "file->save" to save your database.

Now you can right click on an order and select "Print Report->Yahoo invoice" etc..

Hello,
You can use the "memo" field to pass over information like this..
Here's what you need to do..

1. In the SuperManager, click "View->Program Settings" and then click the "XML Exchange" tab
2. Click on "Quickbooks" in the list
3. In the "Memo field for exported orders" text box please add the following text..

Code Select Expand

Tracking Number - shipment_tracking_id
4. Next, click "OK" to close the window.

When you export to QB the tracking number will show up in the memo field.

Thanks!
Mike

My orders in Supermanager that have shipped are not showing tracking info.

Pete,
Are you referring to older/grandfathered orders?  Orders which were processed before you began using the supermanager? 

Or, are you referring to new orders that you are processing now?  Once you add a tracking number to an order the status will change to "charged/shipped" and the order will move to the closed tab.  If the order status just says "shipped" then there is some problem with the payment information and/or order totals.  The payments received must match the order totals for the order to be marked 'charged' by the Supermanager.  This failsafe mechanism ensures that you do not mischarge or miscredit an order. 

Please provide more information and we can work with you further on this.

Thanks!
Mike

Hello Pete,
Once orders are charged then they move from open to closed.
Are you planning on charging the credit cards on those orders?
Mike