Search

Hey guys,

This error has now become a plague! We can't even get the system to download orders anymore before it crashes, not even after upgrading to v1.6.5.4.

We're running Windows 8.1, on an x64-based operating system, which has the latest update (i.e., KB2962409).

HELP!
--
Mike

Hey guys,

We've upgraded to Beta 1.6.1.8 and now cannot download orders as we keep getting the subject message. We've tried restarting, rebooting, etc. Your move.
--
Mike

Ok guys, this is a new one... after resolving the prior problem today, we started to have this error message come up.

We've tried everything that we can think of. SM opens but cannot download orders before getting this error message. Please HELP!

Thanks, as always.   ; - )
--
Mike

David,

Thanks much. The "Alternate IE Connection" apparently worked to resolve the issue but now we're having another issue but I will detail that in a separate post.

Thanks again.  =o)
--
Mike

Hey guys,

We keep getting subject error message everytime we SM tries to download orders from Yahoo!

Environment:
--------------
We have SM on a server (Windows with 4 nodes. Each node has the latest copy (1.6.1.2 beta) and the database file is accessed by all from our server.

Help!
Thanks.  =o)
--
Mike

Sorry guys, don't know if SM is just in a bad mood or what but we cannot get the program to print anything.

We've tried restoring the most recent backup copy, older versions of the file, nothing works.

Any insights or other reports? Thanks as always for your kind .
--
Mike

That appears to have been it. Nice coincidence, that.

Sorry for the alarm and thanks for your quick reply (I couldn't get a response from Yahoo. Nice).
--
Mike

[UnQuote]

Is it just a coincidence that, ever since after we upgraded to this version, SM has been...

"[ U ]nable to connect to Yahoo!
Please make sure that you are connected to the internet and  that
your internet connection settings are correct"

UnQuote
...??

Needless to say, we've changed no settings and our access to the intertubes is otherwise unimpeded.

Help please. Thanks, guys. 
--
Mike

David,

Thank you for your time yesterday on the phone. Deleting that conflicting program (can't recall the name) seems to have cleared up the problem. Indeed, I had one final incident late yesterday (vis-a-vis error downloading orders) but all is well this morning so far so I will disregard the incident unless it occurs again.

Thanks again.   
--
Mike

[Credit card billing]

David,

We're still having trouble. We've updated all appropriate personnel's Yahoo! Store Access accounts to allow credit card processing as per the other outstanding Bug Report. We've upgraded to SM Beta version 1.5.3.4. Our results appear to be haphazard. Sometimes SM downloads orders but mostly not (successful 1 out of 10 times, each attempt involving exiting and restarting SM).

*************************************
Additional Problems
*************************************

Credit card billing:   We are, also, getting a "GetDocument failed (error 1150)" error message whenever we attempt to do credit card billing. This appears to be haphazard as well though, most often (9 out of 10 times), we get this error message. And there's also something strange occurring as a consequence. The circumstances may be of interest.

On one particular order, we had a backordered item. Upon marking same, SM did automatically setup a 2nd shipment for the backordered item. However, SM did NOT automatically deduct the b/o'd item's value from the "Subtotal" as was done before. Thus, when we went to bill the credit card, the "Amount To Charge" dialog box showed the entire order amount.

We proceeded to try and bill the credit card but, first, changed the Amount To Charge to the correct value. Upon submitting, SM produced the error message "An unknown error has occurred during Yahoo! login". We closed that dialog box and went to close the Order Details screen... at which point SM prompted with the dialog box "The Order Has Changed. Save Changes?". As we had NOT changed the order (except attempting to bill the credit card for the partial amount which does NOT constitute an order change), we answered "No" and proceeded. However, upon reopening that order's Order Detail screen, we found that SM had automatically added an "Adjustment" subtotal to the order, deducting the value of the backordered item from the order so that the order's Total was now the same as the partial billing amount we had entered previously.

We guess that this is all related to the same underlying error but also that these additional malfunctions are occurring due to this being a Beta version which was rushed out but it is complicating matters to the point where we're not sure that we should use the system until this matter is positively resolved.

What say you? Please advise ASAP. Thanks--
Mike

Hi David,

We're running IE v9.0.8112.16421 (update version 9.0.10 (KB2744842)) on a windows 7 home premium service pack 1 system.

HTH
--
Mike

Hey guys,

It's been a rough couple of weeks. This morning we got this new (subject) error message upon initial startup and subsequently. We've tried...

• restarting the pgm multiple times:  were able to download twice but otherwise no change.
• manually "Open[ing] Store Manager" and "Get[ting] New Orders":  no change.
• rebooting windows and restarting the pgm:  no change.

Checking further, we noticed that Windows Update automatically installed an "important" security update (KB2744842) so we tried uninstalling it, and retrying option 3 above:  no change.

Next, we tried installing the latest beta release of SM, v1.5.3.3:  no change.

Interestingly and as noted above, we were able to haphazardly get orders downloaded on two attempts. On the latest pgm restart, SM apparently did get through as we got the message "No new orders" on the message line. However and thereafter, we tried to bill an order (i.e., clicking the "Sale" button from the Order Details screen. Results:  we got a new error message; to wit, "An unknown error occurred during Yahoo! login."

So, we're only haphazardly able to download orders and unable to do any billing. Please get back to us ASAP on this. Thanks.
--
Mike

David,

Sorry for the delayed reply. We had other more pressing issues. Apparently our server was a bit flakey, running very slow so we've transferred all SM programs and files over to a backup laptop which I will continue to use until the server is replaced.

After transferring pgms & data, we now find that we have two (2) problems:

• Emails, being sent through SM (i.e., "Use Default Mail Client" checkbox is unchecked) using HTML ("Send as HTML" checkbox is checked) are, nevertheless, NOT being rendered in HTML but are instead being sent with the HTML coding as text.
• Reports cannot be generated. Instead an incomplete dialog box entitled Print opens and the screen locks up.

The following additional information applies:

• SM version:  1.5.3.0
• IE Version:  9.00.8112.16421
• Windows:  Microsoft Windows 7 Home Premium (Version 6.1.7601 Service Pack 1 Build 7601)

Also, none of the conflicting software is installed on this backup laptop.

Please review and advise ASAP. Thanks.

Hey guys,

That's the message from a red X dialog box from SM. Despite numerous attempts (restarts, installing latest Update, rebooting entire system, performing a "Save As" and opening this newer file, etc), we are unable to perform virtually any functions. We can neither download nor print orders, old or new.

That is to say, we are entirely dead in the water.

HELP!!

Please get back to me ASAP. Thanks, as always.
--
Mike

David,

You're right. I'll send them shortly. Thanks.
--
Mike